Success comes in many ways and in June we were awarded the title of a ‘Quality Tourism Accredited Business’! Having worked hard to successfully meet specific criteria that ensures our commitment to exceeding customer expectations with great customer service, and the highest of standards in business practices, we can now display the ‘Quality Tourism Accredited Business Logo’ proudly!
For you, our guests, we can ensure that we meet specific quality assurance criteria that receives regular audits to help us maintain our ongoing compliance and commitment to you. These criteria include:
- having and complying to all Licenses & Permits
- having up to date Insurances
- implementation of Risk Management procedures and guidelines
- demonstrating sustainable Environmental Management practices
- having detailed and proactive Business Operating Systems
- complying with legislation, ongoing training and skill development in relation to staff through our Human Resources Management
- complying with Accounting Standards, Economic Sustainability and Consumer Laws
- up to date and evolving Customer Service procedures, including Feedback and Cancelation Procedures
- signing the Industry Code of Practice
In being a Quality Tourism Accredited Business, we are hoping that you holiday in Australia, either domestically or internationally, and understand our commitment to work for you, the planet, and maintain the highest of standards possible that will help make your holiday the best it can be, in the most aMAZeing place in the world!