GENERAL CONDITIONS OF ENTRY

These conditions are relevant for all admission categories (Day Tickets, Birthday & Celebration Packages, Annual & Weekday Passes, etc)

  • Admission price does not include food, merchandise, tailored services or pay per use facilities (gazebo hire) unless specified.
  • We reserve the right to deny admission to persons under the age of 15 unless accompanied by a responsible supervising companion aged 18 or older.
  • Adults / carers are responsible for persons under their supervision.
  • The operation and availability of attractions and activities may vary from advertised without notice due to adverse weather conditions, maintenance activity or other operational reasons
  • No alcohol or drugs of any type shall be brought on to the premises and you may be refused entry or evicted if we reasonably believe that you are adversely affected by drugs or alcohol.
  • No dangerous or sharp objects may be brought on to the premises.
  • No animals may be brought onto the premises, except assistance animals.
  • Vehicles are parked at your own risk. Amaze World (The Company) will not be responsible for loss of, or damage to any vehicle, accessory or contents in, or on any vehicle.
  • Smoking, vaping and use of e-cigarettes are permitted in designated areas only, no food or beverage may be consumed in designated smoking areas under Queensland Law.
  • The Company reserves the right to refuse entry or remove guests from the property for vandalism, stealing, offensive behaviour, offensive clothing, queue line jumping, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with these Conditions of Entry.
  • The Company reserves the right to inspect your bags or other goods in your possession immediately upon request for security purposes.
  • Any photographs, videos or sound recordings taken by you must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited.
  • The Company reserves the right to photograph or video record guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.
  • Please report any incidents to staff immediately.
  • Tickets, vouchers and passes must be original, display an expiry date and be presented prior to that date, Photo ID and matching signatures are required on request. Fraudulent use will be referred to police.
  • Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, photos, images, symbols, or phrases, etc.
  • The Company takes all reasonable steps to provide you with a safe and enjoyable venue. However, The Company will not be liable for any person in respect of the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person’s negligence (including the negligence of The Company) or otherwise.
  • You must obey all reasonable written and verbal instructions and warnings, given by The Company and its staff, without objection.
  • You are responsible for your own personal property.
  • You must act with good judgement and consideration, both for yourself and others, and refrain from behaviour which could affect your safety, the safety of others, or the safety of our venue and facilities.
  • We reserve the right to charge the cost to remedy intentional damage caused by you or those in your care.
  • In these Conditions of Entry, The Company includes the owner and operator of Amaze World and all employed staff.
  • Amaze World products are non-refundable and not redeemable for cash.
  • Supervising Adults within a birthday party booking are limited to a 1:1 ratio (1x adult to 1x child). All other attending adults will be required to pay full entry fees.

TICKETS

  • Tickets are valid for 3 months from the date of purchase unless otherwise stated.
  • All tickets are non-transferable and not redeemable for cash. Tickets cannot be on-sold to another party for re-sale and will be cancelled without refund if used by anyone else.
  • Entry is granted by presenting a printed E-ticket or displayed on a mobile device.
  • Children (0-2 years) receive free admission to Amaze World. Once your child turns 3, they will require a ticket or pass to accompany you.
  • Tickets are only valid during opening days and times. Details of opening days and times can be found on our website.

CHILDREN’S BIRTHDAY PARTIES

  • Full payment must be made at the time of booking
  • To make use of the Additional Children’s and Additional Supervising Adults prices these need to be added to the Birthday Party booking and paid for 24 hours before your party. Additional Supervising Adults can only be added up to the same number of the Children attending (1:1 ratio). All persons wishing to gain entry to Amaze World alongside any Birthday Party guests, on the party day, will need to pay full admission prices.
  • Additional Children included in the booking will also increase the size of each of the food portions available in the original booking, exclusive of Optional Extras
  • Optional Extras can be added to your booking up until 72 hours prior to the event
  • Children must be supervised in all areas at all times
  • Cancellation of the booking must be made 7 days prior to the date of entry to ensure a full refund is given. Bookings can also be moved to a different date if the date is available
  • If cancellations are made within 72 hours of the date of entry only a 50% refund will be given. No refunds will be given if cancellation is made on the day of entry.

CELEBRATION PACKAGES

  • Full payment must be made at the time of booking
  • To make use of the Additional Children’s and Additional Supervising Adults prices these need to be added to the Birthday Party booking and paid for 24 hours before your party. All persons wishing to gain entry to Amaze World alongside any Celebration guests, on the entry day, will need to pay full admission prices.
  • Optional Extras can be added to your booking up until 72 hours prior to the event
  • Please be aware that all children must be supervised in all areas at all times
  • We reserve the right to charge the cost to remedy any damaged caused by you or those in your care
  • Cancellation of the booking must be made 7 days prior to the date of entry to ensure a full refund is given. Bookings can also be moved to a different date if the date is available
  • If cancellations are made within 72 hours of the date of entry only a 50% refund will be given. No refunds will be given if cancellation is made on the day of entry.
  • Alcoholic drinks can be brought onto the premises; however, they must be kept in your allocated dining area, and all Liquor Act 1992, Queensland Legislation Laws apply.

GIFT CARDS

  • Valid for use on Admissions, cafe and retail items
  • Valid for named recipient only – not transferable (without management approval)
  • Not redeemable for cash
  • Valid for use up to 365 days from purchase

ANNUAL & WEEKDAY PASSES

  • Passes are valid for 1 year (365 days) from date of first redemption
  • All Amaze World passes remain the property of Amaze World (the company) and are not transferable to another person.
  • All Amaze World passes cannot be sold
  • Extensions of the validity date on passes as a result of premise closures, limited visitation, or suspension are up to Management discretion
  • Weekday Membership passes are only valid on gazetted Queensland school term days.
  • Annual Passes are valid 364 days per year (excluding Christmas Day)
  • If passes are misused (ie sold or used by another person), the pass may be cancelled without refund.
  • The pass excludes all gift shop items, Café items and hire items.
  • Annual & Weekday pass prices are Australian Dollars only
  • You may be asked for personal information and an identification photo when purchasing our products. All personal information collected will be maintained in accordance with our Privacy Policy and you consent to us retaining and using this information in accordance with the policy.
  • If you purchase the pass for another person, you must make available or known these Terms and Conditions and by their attendance, they shall be deemed to have accepted them. Where the purchaser buys the pass for a minor the purchaser will be responsible for the product and is the authorised representative of the minor.
  • Annual & Weekday passes cannot be used with any visiting educational or aftercare programs or during events.
  • Renewing the pass needs to be before or on the day of expiry.
  • Loyalty programs for renewing passes may apply before expiration, however these programs may change annually (or at different times throughout the year) and are given at the discretion of Amaze World (the company).
  • Membership passes are subject to a ‘fair use’ policy
  • Discounts and inclusions may change from time to time
  • Unless otherwise outlined, discounts are applicable to full priced items and tickets only
  • Discounts are applicable to valid pass holder (member) only
  • Friends & family discount is only valid when in attendance with a valid pass holder (member) and must be purchased on site