Position Overview

The role of Customer Service Team Leader is to help deliver high quality, high value and highly memorable experiences for all visitors to Amaze World. This casual position involves working both individually and leading a team of Maze Attendants, taking ownership for the smooth and successful operation of the business while also providing an engaging, energetic and welcoming customer experience

Responsibilities and Duties

• Leading by example and supervising the day-to-day operations of the business and rostered Maze Attendants
• Engaging with and warmly greeting customers as they arrive and during their visit, while always maintaining high levels of customer service and care
• Ensuring a clean and tidy, hygienic state is maintained throughout the venue, with care taken to clear tables, clean dishes and maintain all café equipment
• Creating and maintaining a friendly, vibrant and supportive atmosphere in the café while ensuring food safety requirements and compliances are followed
• Performing all opening and closing procedures, including POS operation, cash-handling and, customer enquiries and complaints
• Maintaining stock, executing food and beverage preparation, and completing any general duties given by your manager
• Following all Amaze World policies and procedures, attending meetings as required, and assisting in maintaining your and other employee’s WH&S standards
• As a 7 day a week tourism venue maintaining strong communication and compliance with other management staff is also an ongoing requirement, while also partnering in a rotating 7 day a week roster

Please forward your resume and cover letter to: [email protected]